General FAQ

How do you get wrinkles and creases out of canvas?

To get wrinkles and creases out of a canvas use an iron on high!  However, please see the tips below

• DO NOT USE WATER!
• DO NOT IRON FACE UP!
• Iron on high without steam.
• Make your canvas taut. Canvas’ are made to be stretched, and stretching helps get the wrinkles out.

 

What is included in the kit?

• 16 x 20 unstretched canvas
• Handy little paint pots with water-based acrylic paint
• A 4-brush set
• Finished Image photo w/ color key
• A numbers map in case you paint over a number
• Tube (the lid is designed to help you organize your supplies while you paint)

 

What additional supplies are needed?

Everything you need will be in your tube, the only additional supplies you will need are paper towels, a small cup of water to clean in between paint colors.

 

What do I do if I have dry paint?

We are all about honesty here…our error rate is VERY low as we are committed to quality….but it is possible to get a pod or two of paint that was not properly closed at factory stage and it dries out.  It cannot be reconstituted.  Additional paint can be purchased here on our site.  While our paint has a shelf life of 2 years when properly sealed.  Pink Picasso Kits will only be liable for paint defects for a period of 6 months from purchase.  Please send us an email at customerservice@pinkpicassokits.com. 

Please include::

1. Which kit you have
2. Which numbers in your paint are of issue
3. Your name and address. 

*****paint will dry if left open- wink wink!!*****

  

Should I add water to the paint? 

No!  Please do not add water…these are water soluble acrylic paints.  They should be creamy and just thick enough to cover sometimes with a little extra effort depending on the color of the paint.  We love the quality of the paints…as they are.

Do paints need to be blended?

No, all paints are already pre-mixed.  Every color value is provided for you, there is no additional blending or mixing of colors necessary.

 

Will I need to paint multiple layers to achieve good coverage?

White with black numbers definitely has to be covered pretty intentionally.  It is the very same as painting your wall - white paint with black accents with only one color would never work.  When we paint we expect that the experience will take awhile on purpose-thus the experience vs. the speed.  When we paint we go over once - say #10- and then we start again and paint the same areas more quickly again - mostly using a larger brush for a smooth finish.

  

What if numbers still show through? 

While we continually product test and paint our kits regularly, every once in a while our customers say the can see the numbers through some of the lights paints.  One of our customers stated they used white out pen or white colored pencil to cover the numbers which worked fantastic for them.  Find the number and space on the canvas, right before you paint color over the number. 

 

Does the canvas need to be stretched,  prepped, or primed?

No!  We recommend laying it on any flat source to paint.  The canvas is a cotton blend so it comes ready to paint without any preparation or priming needed.

 

How to make the paint less thick? 

For paints that have gotten thick you can add a few drops of Flow Improver to make the paint easier to work with. 

 

 

 

 

How long does it take to complete a Pink Picasso Kit? 

Everyone paints at a different rate. The length of time it takes to complete a Pink Picasso kit will vary depending on the kit design chosen.  This is a relaxing art form that is intended for an experience.  It can be completed quickly over a couple of days or enjoyed a little at a time over a series of weeks.  It is totally up to each individual.  Each kit has a time rating on the label of the tube.  We hope that you will take your time and commit to enjoying your project at your own pace.

  

How long does it take for the paint to dry? 

We use water based acrylic paint, so it will dry to the touch within 10-15 minutes depending on the thickness of the paint application. 

 

Why do you use acrylic paint? 

Acrylic paint offers a non toxic alternative that is water based, so therefore require water clean up.  It also offers bright colors and a creamy texture in application.  

 

Should I clean my brush when I am switching colors?  How do I clean my brushes when I am done? 

Yes, you will need to keep a cup of water and paper towels close to clean your paintbrush when changing colors.  Rinse the paint filled brush well in water.

 

Should I seal my completed Artwork? 

It is not necessary, however, if you would like to add protection against dust or dirt, you can apply a light coat of clear acrylic sealer available in multiple finishes. 

 

What do I do with my completed Artwork?

Like paint by numbers from the 50’s and 60’s  your completed work will be enjoyed for years to come.  You can purchase a reusable hanging solution on our site for a minimalist approach of hanging your masterpiece.  Or you can purchase a standard 16 X 20 frame at your local store.  Please remember to cut your one inch border off before framing.

 

How long does delivery take? 

Please view our shipping policy. Note: Our custom paint by numbers kits arrive within 1-2 weeks due to the personalized nature of the product. 

 

Wholesale FAQ 

I have a store….(brick and mortar) can I place a wholesale order? 

Sure!!! We have a fleet of super sweet and helpful reps.  Send us an email at hi@pinkpicassokits.com and we will hook you up and place the order.  Please check our wholesale page for our rep groups.  We do require you to have a store as opposed to a booth or a traveling business.  No amazon please! ;)  We are trying to protect and support local stores who believe in providing in person customer service.  Thanks!

 

If you reside in TN, KY, GA, FL, TN, AL, MS, NC, or SC please contact orders@tangoreps.com or call 404-522-8090 to place an order.

 

If you reside in IA, NE, KS, OK, TX, MO, AR, or LA please contact portico@porticocollection.com or call 800-595-9292 to place an order.  

 

What do I do if I have a customer service issue with kits purchased by a customer?

Please have your customer email us directly at customerservice@pinkpicassokits.com.  Have them provide the issue type, their shipping information and what kit they have.  We are happy to rectify and ship directly to them so that they incur less inconvenience.