Customer Care

Condition of your item:

If any part of your Paint by Numbers set is damaged, please send us a photo of your product.  Our team will determine how to handle each situation. You must let us know before you use your kit and pictures must show the condition in which you received it. 

Cancellation Policy:

In the event you wish to cancel or change something on your order, please contact us within 24hours after you placed your order at

Order Issue Policy:

If the product you received is damaged, different from what you have ordered or had problems with delivery, please let us know!  Please send us an email at  We will evaluate each case individually and notify you of resolution.